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PRIVACY
STATEMENT VER 1.0
Last
Modified: August 5, 2000
This
privacy statement discloses the privacy practices for www.ets.net
and any ETS.NET INC. affiliate sites (*.ets.net).
Information Collection and Use
ETS.NET
INC. is the sole owner of the information collected on this site.
We will not sell, share, or rent this information to others
in ways different from what is disclosed in this statement.
ETS.NET INC. collects information from our users at several
different points on our website.
Registration
In order to use parts of this website, a user may be required to
first complete the registration form.
During registration a user is required to give their contact
information (such as name and email address).
This information is used to contact the user about the services
on our site for which they have expressed interest.
It is optional for the user to provide demographic information
(such as income level and gender), and unique identifiers (such
as social security number), but encouraged so we can provide a more
personalized experience on our site.
Order
We request information from the user on our order forms.
Here a user must provide contact information (like name and
shipping address) and financial information (like credit card number,
expiration date). This
information is used for billing purposes and to fill customer’s
orders. If we have
trouble processing an order, this contact information is used to
get in touch with the user.
Cookies
A cookie is a piece of data stored on the user’s hard drive
containing information about the user.
Usage of a cookie is in no way linked to any personally identifiable
information while on our site.
Once the user closes their browser, the cookie simply terminates.
For instance, by setting a cookie on our site, the user would
not have to log in a password more than once, thereby saving time
while on our site. If
a user rejects the cookie, they may still use our site.
The only drawback to this is that the user will be limited
in some areas of our site.
For example, the user will not be able to participate in
any of our Contests or monthly Drawings that take place. Cookies
can also enable us to track and target the interests of our users
to enhance the experience on our site.
Some
of our business partners possibly use cookies on our site (for example,
advertisers). However,
we have no access to or control over these cookies.
Log Files
We use IP addresses to analyze trends, administer the site, track
user’s movement, and gather broad demographic information for
aggregate use. IP addresses
are not linked to personally identifiable information.
Sharing
We
will share aggregated demographic information with our partners
and advertisers. This is not linked to any personal information
that can identify any individual person.
We
use an outside shipping company to ship orders, and a credit card
processing company to bill users for goods and services. These companies
do not retain, share, store or use personally identifiable information
for any secondary purposes. We
partner with another parties to provide specific services. When
the user signs up for these services, we will share names, or other
contact information that is necessary for the third party to provide
these services. These
parties are not allowed to use personally identifiable information
except for the purpose of providing these services.
Links
This
web site contains links to other sites. Please be aware that we,
ETS.NET INC. are not responsible for the privacy practices of such
other sites. We encourage
our users to be aware when they leave our site and to read the privacy
statements of each and every web site that collects personally identifiable
information. This privacy
statement applies solely to information collected by this Web site.
Newsletter
If
a user wishes to subscribe to our newsletter, we ask for contact
information such as name and email address.
Surveys & Contests
From
time-to-time our site requests information from users via surveys
or contests. Participation
in these surveys or contests is completely voluntary and the user
therefore has a choice whether or not to disclose this information.
Information requested may include contact information (such
as name and shipping address), and demographic information (such
as zip code, age level). Contact
information will be used to notify the winners and award prizes.
Survey information will be used for purposes of monitoring
or improving the use and satisfaction of this site.
Tell-A-Friend
If
a user elects to use our referral service for informing a friend
about our site, we ask them for the friend’s name and email
address. ETS.NET INC.
will automatically send the friend a one-time email inviting them
to visit the site. ETS.NET
INC. stores this information for the sole purpose of sending this
one-time email. The
friend may contact ETS.NET INC. at info@ets.net
to request the removal of this information from our database(s).
Security
This
website takes every precaution to protect our users’ information.
When users submit sensitive information via the website,
your information is protected both online and off-line.
When our registration/order form asks users to enter sensitive
information (such as credit card number and/or social security number),
that information is encrypted and is protected with the best encryption
software in the industry - SSL.
While on a secure page, such as our order form, the lock
icon on the bottom of Web browsers such as Netscape Navigator and
Microsoft Internet Explorer becomes locked, as opposed to un-locked,
or open, when you are just ‘surfing’. While
we use SSL encryption to protect sensitive information online, we
also do everything in our power to protect user-information off-line.
All of our users’ information, not just the sensitive
information mentioned above, is restricted in our offices.
Only employees who need the information to perform a specific
job (for example, our billing clerk or a customer service representative)
are granted access to personally identifiable information.
Our employees must use password-protected screen-savers when
they leave their desk. When
they return, they must re-enter their password to re-gain access
to your information. Furthermore,
ALL employees are kept up-to-date on our security and privacy practices.
Every quarter, as well as any time new policies are added,
our employees are notified and/or reminded about the importance
we place on privacy, and what they can do to ensure our customers’
information is protected.
Finally, the servers that we store personally identifiable
information on are kept in a secure environment with 24 hour monitored
intrusion and fire systems. If
you have any questions about the security at our website, you can
send an email to security@ets.net.
Supplementation of Information
In
order for this website to properly fulfill its obligation to our
customers, it is necessary for us to supplement the information
we receive with information from 3rd party sources.
Special Offers
We
send all new members a welcoming email to verify password and username.
Established members will occasionally receive information on products,
services, special deals, and a newsletter. Out of respect for the
privacy of our users we present the option to not receive these
types of communications. Contact ETS.NET INC. at info@ets.net
to request the removal from our database(s).
Site and Service Updates
We
also send the user site and service announcement updates. Members
are not able to un-subscribe from service announcements, which contain
important information about the service. We communicate with the
user to provide requested services and in regards to issues relating
to their account via email or phone. Contact ETS.NET
INC. at info@ets.net
to request the removal from our database(s).
Correction/Updating
Personal Information:
If
a user’s personally identifiable information changes (such
as your zip code), or if a user no longer desires our service, we
will endeavor to provide a way to correct, update or remove that
user’s personal data provided to us.
This can usually be done by emailing our Customer Support
at support@ets.net or by
contacting ETS.NET INC. at info@ets.net
to request the updating in our database(s).
Notification of Changes
If
we decide to change our privacy policy, we will post those changes
on our site so our users are always aware of what information we
collect, how we use it, and under circumstances, if any, we disclose
it. If at any point
we decide to use personally identifiable information in a manner
different from that stated at the time it was collected, we will
notify users by way of an email.
Users will have a choice as to whether or not we use their
information in this different manner. We will use information in
accordance with the privacy policy under which the information was
collected.
Contact
Us for More Information
Please
contact
ETS.NET INC. at info@ets.net
to request more information about our policies and practices or
send us postal mail at:
ETS.NET INC.
10-17705 Leslie Street
Newmarket, ON
L3Y 3E3
CANADA
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